The Gelato University Master's Course - to Compete and Win!
Mastering the Art of Customer Retention
Course Contents:
- Wine and Liqueur Sorbets
- Sorbet Base Formulation
- Sweeteners
- Sweeting Power
- Melting Power
- Fruit Selection
- Methods for Controlling Sweeteners
- Yogurt Production
- Yogurt Cultures
- Yogurt gelato
- Gelato Pastes
- Standard Gelato Mix
- Flavored Gelato Mix
- Using Spices
- Marketing - Why Do We Lose Customers?
- Marketing - Store Renovation: a Fad, or a Necessity?
Benefits:
This course will give you the knowledge and the technical ability to diversify your product line, and improve the quality of your Gelato. It will also help you to sharpen your customer service skills, improving customer relations.
Instructors:
- Gianpaolo Valli: Holds a degree in Food Science, and a Masters degree in Science and Technology of Gourmet Gelato.
- Paolo Cappellini: Paolo is a Chemist, and holds a PhD in Biological Research. He is also written several scientific publications.
- Luciano Ferrari: Internationally acclaimed frozen dessert technologist, with more than 25 years of experience in the Ice Cream and Gelato industry. Author of Gelato & Gourmet Frozen Desserts: A Professional Learning Guide, and contributor to many industry publications.
- Roberto Lobrano: Linguist, Marketing expert, and specialized in
operations management.
- Alessandro Racca: He has been working for Carpigiani Gelato University since its beginning. He is an international acclaimed instructor in ice cream making and confectionary.
Duration: 3 days
Course Location:
Carpigiani Gelato University
Via Emilia, 45
40011 Anzola Emilia (Bologna)
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