Do you run a Gelateria and you want to train your own specialized personnel? This is the best possible course for you!

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Course Subject:
Day 1
• Who’s the Customer and what his/her expectations are.
• Definition of service.
• Active listening and the meaning of feedback.
• Shop Assistant or Psychologist?
• How to manage customers complaints. Role Play exercise.
• The shop assistant and its crucial role for the buying experience.

Day 2
• Produce gelato cone and cups: how to scoop the perfect quantity of gelato.
• Milkshake, brioches, crepes and waffles : that is to say, a range of products that combine perfectly within gelato.
• Avoid contaminations.
• Take away products: gelato, yoghurt and cups.
• Cleaning of the work place plus stock management and packaging.
• Closing duties in a Gelato parlor, such as determining the end-of-day balance and counting the cash.


Carpigiani Gelato University - Via Emilia 45, Anzola dell'Emilia (BO) 40011


The course lasts 2 days. It starts at 9.30 am and ends in the evening at 5.30 pm, with an hour lunch break.

For informations:
For any further information please do not hesitate to contact us by phone at the number 051 650 5457 or by e-mail info@gelatouniversity.com.
The number of students is restricted, so sign up as soon as possible.

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Price 350,00 € (427,00 € VAT incl.)
Price from second person onwards 300,00 € (366,00 € VAT incl.)

  • English
Carpigiani Gelato University
Via Emilia 45, 40011 Anzola dell'Emilia, Italy
Via Emilia 45 40011 Anzola dell'Emilia - Bologna 
Tel: +39 051 6505457 
Fax: +39 051 732138

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