Train your sales assistant
Do you run a Gelateria and want to train your personnel? This is the best course for you!
Course Subject:
Technical topics
• Making cones and cups: different techniques
• How to serve the right portion
• How to avoid contamination
• Management of take-away products
• Stock management and conservation of perishable products
• Cleaning and sanitization of the shop
• Daily closing and opening: phases and critical points (including cash reserve)
Customer relations topics
• Who is the customer and what are his expectations
• Definition of service
• Concepts of Active Listening and Feedback
• Claims management
• Hospitality
Duration:
The course starts at 9.00 am and ends in the evening at 1.00 pm CET
For informations:
For any further information please do not hesitate to contact us by phone at the number 051 650 5457 or by e-mail info@gelatouniversity.com.
